top of page
Office_edited.jpg

PRIVACY POLICY

HOME  -  PRIVACY POLICY

1. Who We Are (Data Controller)

Cleanfinity Limited is the data controller responsible for your personal data.

​

We are registered in England and operate in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

If you have any questions about this policy, please contact: info@cleanfinity.co.uk

2. The Personal Data We Collect

We may collect, use and store the following categories of personal data:


Identity Data

  • • Name

  • • Company name (if applicable)

​

Contact Data

  • Email address

  • Telephone number

  • Service address

​

Financial Data

  • Billing address

  • Payment information (where applicable)

​

Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

3. How We Collect Data

We collect data through:

  • Website contact forms

  • Quote request forms

  • Email correspondence

  • Telephone enquiries

  • Service agreements and contracts

  • Cookies and analytics tools

4. Lawful Basis for Processing

We rely on the following lawful bases:


Performance of a Contract
To provide cleaning services, quotations, and manage client agreements.


Legitimate Interests
To operate and improve our business, respond to enquiries, and maintain service quality.


Legal Obligation
To comply with tax, accounting, insurance and regulatory requirements.


Consent
Where required (e.g. optional marketing communications).

5. How We Use Your Data

We use personal data to:

  • Provide and manage cleaning services

  • Prepare quotations and contracts

  • Issue invoices and process payments

  • Communicate with clients

  • Maintain internal records

  • Improve website functionality

  • Comply with legal obligations

We do not sell personal data.

6. Data Sharing

We may share data with:

  • Professional advisers (accountants, insurers, legal advisers)

  • IT and hosting providers (including website hosting providers such as Wix)

  • Payment processors

  • Regulatory authorities where legally required

All third parties are required to process data in accordance with data protection laws

7. International Transfers

Some of our service providers (including website hosting platforms) may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard contractual clauses

  • Equivalent data protection standards

8. Data Retention

We retain personal data only for as long as necessary for:

  • Contract performance

  • Legal compliance

  • Tax and accounting obligations

Financial records are retained for up to 6 years in line with UK statutory requirements.
Enquiry data that does not result in a contract is retained for a reasonable period before deletion.

9. Data Security

We implement appropriate technical and organisational security measures to protect personal data
from:

  • Unauthorised access

  • Loss or destruction

  • Misuse or alteration

10. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise your rights, contact: info@cleanfinity.co.uk

12. Complaints

If you are not satisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO).

bottom of page