QUALITY POLICY
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This Quality Policy applies to all operations of Cleanfinity Limited, including commercial, residential, and specialised cleaning services
Policy Statement
Cleanfinity Limited is committed to delivering professional, reliable, and high-quality cleaning services across all areas of operation, including commercial properties, Airbnb rentals, and residential homes. We aim to exceed client expectations through well-trained staff, operational consistency, and a culture of continuous improvement.
Management Responsibility
Cleanfinity’s management team is responsible for setting clear quality standards, implementing and maintaining operational procedures, and ensuring all services meet contractual and legal requirements. Management monitors key performance indicators (KPIs) and actively reviews client feedback to improve our processes and results
Employee Responsibilities
Each employee plays a vital role in delivering quality service. All staff must:
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Understand their duties and carry them out to a high standard
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Attend training and follow procedures
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Use equipment responsibly and report any issues
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Engage with clients respectfully and professionally
Quality Assurance Practices
To maintain high standards, Cleanfinity will:
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Conduct regular inspections and spot-checks
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Deliver refresher training and supervisor coaching
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Log and address any client complaints or re-cleans
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Maintain records of feedback, training, and inspections
Continuous Improvement
Cleanfinity is committed to continuous improvement. This includes:
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Updating procedures as the business scales
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Investing in new tools and eco-friendly cleaning methods
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Acting on performance data and client suggestions
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Reviewing this policy annually or as operational needs change
Signed:
Edgar Cabrera
Managing Director, Cleanfinity Limited